Category: Blackboard Vista

  • Blackboard Mobile Learn Support

    Last week about this time both Blackboard Mobile Learn and SafeAssign were experiencing an outage. Both were resolved by the afternoon. However, Support Bulletins, how I have come to expect to receive notifications about Blackboard issues came only for SafeAssign. I complained about this to my support representative by CC’ing him on an internal message. […]

  • Why Ten

    The question of why we run ten clusters came up recently. Off the top of my head, the answer was okay. Here is my more thoughtful response. Whenever I have been in a conversation with a BEA (more recently Oracle) person on Weblogic, the number of nodes we run has invariably surprised them. Major banks […]

  • New Root CA

    One of our clients introduced a new LDAP server for authentication. Like a good partner, they implemented it in the test environment, found it did not work and alerted us to the problem. They also informed us the problem would be the new Thawte Root CA was not implemented on many operating systems and applications. […]

  • Convert Webserver.log to CSV

    A security guy at a campus wanted our web server log file in the CSV format. The original file has lines which look something like: machine.usg.edu: webserver.log13646,2010-11-30        11:08:32        0.0010  999.999.999.999    b7tPM1hTgGYMn90bLTM1    200     GET     /webct/urw/lc987189066271.tp1333853785371/blank.html    –       262     “Mozilla/5.0 […]

  • Meeting With Blackboard Tomorrow

    What are the questions you would bring up to Ray?

  • LMS Non-Negotiables

    I listened in on the first town hall meeting for our USG LMS Transition Task Force on Thursday. There are 3 more town halls this week and a final one December 9th. It sounds like the task force is looking for what items are non-negotiable, extremely important, nice to have. Here are the non-negotiable items […]

  • Unsupported=Supported?

    The answer to the differences between the wiki and browserchecker.xml according to Blackboard? It is very much intentional to leave unsupported browsers in the browserchecker.xml just in case those unsupported browsers do still work. Also in the answer was that in general only the two most recent stable browsers will be kept as supported. Since […]

  • Browser Checker Inconsistent With Bb Wiki

    The below text is from a ticket I opened with Blackboard this morning. I used this unix command to dump a list of all supported browsers from the browserchecker.xml. grep -A 1 ‘supported=”true”‘ serverconfs/browserchecker.xml | grep descript | awk -F\> ‘{print $2}’ | awk -F\< ‘{print $1}’ The list of supported browsers does not match […]

  • Report Just Usernames

    Occasionally I’ll want to see the usernames who use something like a user-agent property or were doing something during a range of time. Rather than report all the log lines and pick them out of the data, I use this which Blackboard (or maybe BEA added). Note  we’ve added user-agents to the webserver.log. The double […]

  • Missing Shutdowns

    A Weblogic managed node for a development cluster failed to shutdown when our shutdown script requested. The last managed node to shutdown becomes the JMS node and triggers a rewrite of the config.xml. We have scripts in place to check for the config.xml changing and alert us. Since I am the on call this week, […]