We have been getting these messages for months. Some good folks at Blackboard have caused them to stop for a while, but they just resume. Probably it is multiple cases of the same issue.
LDAP Issues: Dear Valued Customer, The MH Operations team has determined that your MH application server(s) are not able to communicate with your local LDAP server infrastructure. Please notify your TSM when LDAP service is available so that we can confirm that there are no other issues with your hosted Blackboard environment.
The last time, alerts for Valdosta State’s Transaction System (a different product than we run) were being sent to us. A DBA for Vista was listed as a technical contact for TS which she doesn’t run or even know she was considered a technical contact. No one working with TS at Valdosta State had been getting these alerts. So they were excited at the prospect of knowing when there was a problem! I put Blackboard in touch with the people at Valdosta.
In a way, I understand my organization is involved in purchasing the licensing. However, Blackboard needs to do a better job of making sure their customers are informed.
- Put the name of the affected product in the notice.
- Put the name of the affected URL or IP in the notice.
- Put the name of the customer’s organization in the notice.
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