Rather than depend on end users to accurately report the browser used, I look for the user-agent in the web server logs. (Yes, I know it can be spoofed. Power users would be trying different things to resolve their own issues not coming to us.) Followers of this blog may recall I changed the Weblogic…
I noticed one the nodes in a development cluster was down. So I started it again. The second start failed, so I ended up looking at logs to figure out why. The error in the WebCTServer.000000000.log said: weblogic.diagnostics.lifecycle.DiagnosticComponentLifecycleException: weblogic.store.PersistentStoreException: java.io.IOException: [Store:280036]Missing the file store file “WLS_DIAGNOSTICS000001.DAT” in the directory “$VISTAHOME/./servers/$NODENAME/data/store/diagnostics” So I looked to see…
I missed the story about brothers convicted of harvesting emails the first time. Well, I noticed a followup. Back around 2001, the CIO received complaints about performance for the web server. So, I went log trolling to see what the web server was doing. A single IP dominated the HTTP requests. This one IP passed…
Some support tickets are more easily solved by knowing both user behavior and environment. An often helpful piece of information is what web browser they used. To add this, shut down the cluster, edit /VISTA_HOME/config/config.xml to include the cs(User-Agent), and start the cluster. This line will need to appear for every node. At startup, the…
It appears CE/Vista has several locations for defining the email addresses it uses for SMTP. $WEBCTDOMAIN/config/config.xml: mail.from= From address for messages sent. $WEBCTDOMAIN/customconfig/startup.properties: WEBCT_ADMIN_EMAIL= Some internal errors have a mailto: prompt to contact the server administrator. $WEBCTDOMAIN/serverconfs/log4j.properties: log4j.appender.EMail.To= Report fatal errors. $WEBCTDOMAIN/serverconfs/log4jstartup.properties: log4j.appender.EMail.To= Report fatal errors. $WEBCTDOMAIN/webctInstalledServer.properties: WEBCT_ADMIN_EMAIL= Installer picks up this value for populating…
“Who is the most wired teacher at your college?” (A Wired Way to Rate Professors—and to Connect Teachers) Although the university runs workshops on how to use Blackboard, many professors are reluctant, or too busy, to sit through training sessions. Most would prefer to ask a colleague down the hall for help, said Mr. Fritz.…
GeorgiaVIEW SMART (Section Migration Archive and Restore Tool) created for us by the Georgia Digital Innovation Group seemed well received. I’m glad. DIG worked tirelessly on it on an absurdly short schedule. Information is strewn about in too many places. There isn’t one place to go for information. Instead between Blackboard, VistaSWAT, and GeorgiaVIEW about…