issues

Me Social Media

by

Dan Schultz doesn’t like Facebook or Twitter because they are too focussed on individual expression rather than the community.

That may be because he is using them wrong. I liked photography as a kid, but I didn’t know any photographers. Flickr happened to come into my life just after I bought my first digital camera. My participation in photography exploded. Not because I had a way to post my photos but because I had a way to find other local photographers for mutual encouragement. Even better was forming local groups to encourage people to meet. The value of Flickr is developing the community.

Worldwide Photowalk Panorama

Similarly, I got into Twitter because my community, peers at other universities running the same software as myself, were seeking help there. Any place with answers to the problems we face, which is where people with the answers are watching, is where we go. Twitter was the place to get the attention of the right people not a forum like phpBB. (There are already lots of email lists.) My other community, people using the software I run are also on Twitter. I’ve resolved issues for many clients by finding their public complaints and offering solutions. When my focus changed away from using Twitter for the community is when I stopped liking Twitter.

Personally, I have yet to find much sense of community in the phpBB, Google Wave, and Ning. So I find it strange these are the exemplars of community applications. They seem fractured so one finds dozens of groups to covering the same interest. Sometimes this is because some moderator upset a portion of the community with draconian behavior causing people to form an alternative community. Bad blood exists for a while. Other times people set up a new community unaware others exist.

Useful User Agents

by

Rather than depend on end users to accurately report the browser used, I look for the user-agent in the web server logs. (Yes, I know it can be spoofed. Power users would be trying different things to resolve their own issues not coming to us.)

Followers of this blog may recall I changed the Weblogic config.xml to record user agents to the webserver.log.

One trick I use is the double quotes in awk to identify just the user agent. This information is then sorting by name to count (uniq -c) how many of each is present. Finally, I sort again by number with the largest at the top to see which are the most common.

grep <term> webserver.log | awk -F\” ‘{print $2}’ | sort | uniq -c | sort -n -r

This is what I will use looking for a specific user. If I am looking at a wider range, such as the user age for hits on a page, then I probably will use the head command to look at the top 20.

A “feature” of this is getting the build (Firefox 3.011) rather than just the version (Firefox 3). For getting the version, I tend to use something more like this to count the found version out of the log.

grep <term> webserver.log | awk -F\” ‘{print $2}’ | grep -c ‘<version>’

I have yet to see many CE/Vista URIs with the names of web browsers. So these are the most common versions one would likely find (what to grep – name – notes):

  1. MSIE # – Microsoft Internet Explorer – I’ve seen 5 through 8 in the last few months.
  2. Firefox # – Mozilla Firefox – I’ve seen 2 through 3.5. There is enough difference between 3 and 3.5 (also 2 and 2.5) I would count them separately.
  3. Safari – Apple/WebKit – In searching for this one, I would add to the search a ‘grep -v Chrome’ or to eliminate Google Chrome user agents.
  4. Chrome # – Google Chrome – Only versions 1 and 2.

Naturally there many, many others. It surprised me to see iPhone and Android on the list.

DDoS of Social Media

by

Twitter, Facebook, LiveJournal and other sites all admitted to suffering from a DDoS attack. It seem to me the purpose of a Denial-of-Service attack (DoS) against a web site is to flood it with so much traffic the site becomes unusable. The DDoS is where multiple other computers are coordinated into launching the attack.

All three of the above mentioned sites have had recent issues keeping up with growing usage. The USA inauguration and Iran demonstrations peaked traffic so much the sites seemed like they suffered from a DoS. Already at the edge, an attack tipped the barely making it social media sites over it. Some users abandon them for less popular (so more stable sites). Those who stick around suffer from learned helplessness.

Causing all this hullabaloo over a single user seems odd to me. I don’t speak Russian, so I don’t know if this guy from Georgia (the country) deserved it. Also, it is almost the one year anniversary since Russia invaded Georgia. During the invasion, DDoS attacks disabled Georgian web sites. So, maybe this is to show Georgia the Russians are still capable of causing problems? This is why security evangelists want us to be able to deal with threats.

Various computer viruses over the years have turned millions of computers into zombies for botnets. So… If you are upset about your favorite social media site getting taken down, then maybe you should act on ensuring your computer and others in your social network were not enlisted into a botnet?

VistaSWAT

by

Do you run one of these versions of the former WebCT products?

  • CE4.x
  • CE6.x
  • CE8.x
  • Vista 3.x
  • Vista 4.x
  • Vista 8.x

If so, then you should join us for the next Vista SWAT web conference call Thursday, May 14th (and every other Thursday). We help each other solve issues and better understand how to use / run the product.

To be added to the Vista SWAT e-mail list, please e-mail jeff.longland who uses the uwo.ca domain. He graciously sends out the reminders.

I’m sure the Blackboard acquisition of ANGEL will get discussed.
🙂 

LMS Security

by

This morning there was a flurry of effort to locate an article called “Hacking WebCT.” My coworker was able to locate it. We were disappointed. 

The main points of the article were:

  1. Lazy administrators make compromising user accounts easy.
  2. Lazy instructors make getting questions for assessments easy.

These apply to any LMS. So, here is some advice to counter the issues raised in this article.

 

Accounts

Default passwords are the bane of any system. Make users change them. (Yes, this increases support tickets.) This usually comes about because the administrators did not integrate the LMS authentication with LDAP, Kerberos, or CAS  which allows for central management of accounts. Central management of accounts means fewer accounts are likely to sit around with easily guessed intially imposed credentials. 

Linking many services together also raises the exposure should one account account me compromised. Enforce decently strong passwords. Too strong and frequently changed password will encourage users to employ means of remembering passwords which defeat the point. Passwords probably should not ever be just birthdays.

Not sure what advice to provide about the potential of a student installing a keylogger on a computer in a classroom?

 

Assessment Cheating

A long availability period (like a week) provides opportunities for enterprising students to exploit the issues with passwords to see and research questions in advance. Instead, a quiz with a short availability period like an hour means less time to go look at the other account, record the questions, research them, then go back into the proper account and take the assessment.

Instructors should use custome questions. Students can obtain questionss provided by publishers in ePacks or with textbooks from previous students, the same textbooks the instructor received, or even web sites online which sell the information. 

High stakes testing ensures students are looking to cheat. When the value of questions is high, these easier methods than knowing the material ensures a war between students and instructors over cheating. Of course, lowering the value of the questions increases the workload of the instructor. 
🙁

The Digital Switch

by

The Long Tail claims consumers, given more options, will reflect their widely varied interests. Physical stores cannot fill all of the demand, so bytes stored on disk are the fastest, cheapest method for getting stuff to consumers. We see a mostly example of this shift in the shift to digital music.

Vinyl records were the first physical music media form I used. Later, cassette tapes (1980s) and compact disc (1990s) achieved dominance. In 2001, I started the transition to digital music. There were some stumbles along the way because of technology changes and trusting vendors saying Digital Rights Management is good for consumers. At present, I only listen to digital music when using my own collection.

Digital video seems more complicated. Web sites streaming and on-demand television have the potential to fit the Long Tail model where consumers have access to insanely varied content when they want it. DVRs neither fix the when (just shift the airing to another time) or the insanely varied content. Movie rental distributors like Blockbuster and Netflix are moving toward distributing digital movies and TV shows in setups similar to on-demand. Nothing has even come close to winning.

Digital books may yet get some traction. Computers screens cause eye strain. Laptops don’t feel like a book. PDAs, Blackberrys, and other handhelds with small screens require a ton of scrolling. A recent solution to this is “epaper” which doesn’t constantly refresh. The Amazon Kindle, Barnes & Noble Nook, and Sony Reader are the biggest players. (The Long Tail is not available for the Kindle but is for the Reader. WTH?)

Remaining issues for me:

  1. Ownership is dying.
    • I really like the idea of playing music on my iPod or from CDs. I play DVDs on my computer because I can’t play my DVR stuff in a hotel. So streaming and on-demand only solutions bother me as long-term solutions. If it is easy for distributors to store it because it is just bytes, then it is easy for me to do so as well.
    • I have books from 20 years ago I can still read. Technology changes too much to depend on something I buy today working tomorrow. So maybe “renting” is a way better approach for digital media?
  2. The black markets for music and movies prove consumers want everything any time. Companies must embrace consumer demand and make it easier for consumers or suffer. I think companies changing to accommodate consumer demand is the only reason the music companies have survived. Litigation cannot solve it.
  3. Hardware investment gets expensive every few years.

My solution? Wait and see.

Course Management Systems are Dead!

by

Heh. Blackboard Vista is headed for a brick wall? Who knew?

7. Course Management Systems are Dead! Long Live Course Management Systems! Proprietary course management systems are heading for a brick wall. The combination of economic pressures combined with saturated markets and the maturing stage of the life cycle of these once innovative platforms means that 2009 may well be the year of change or a year of serious planning for change. Relatively inexpensive and feature-comparable open source alternatives combined with some now learned experience in the process of transition from closed to open systems for the inventory of repeating courses makes real change in this once bedrock of education technology a growing possibility. As product managers and management view these trend lines, I think we might see incumbent players make a valiant effort to re-invent themselves before the market drops out from underneath them. Look for the number of major campuses moving (or making serious threats to move) from closed systems to open ones to climb in the year ahead. The Year Ahead in Higher Ed Technology

It is true the big player in proprietary CMS / LMS / VLE software has lagged in innovation for quite a while. Remember though Blackboard bought WebCT and kept around the other product while hemorrhaging former WebCT employees. That alone kept them extremely busy not to lose every customer they bought. The next version, Blackboard 9 should be available soon. That is the litmus test for their future success.

Bb9 is a newer version of Academic Suite, aka Classic. There is no direct upgrade path from CE / Vista to Bb9. There is a Co-Production upgrade path where one can run both versions side-by-side with a portal interface to access either version without having to login again. Content still has to be extracted from the old and placed in the new. (Since we are running Vista 3 and Vista 8 side-by-side now, this doedsn’t give me warm fuzzies.) This was the upgrade path some WebCT and Blackboard clients took getting from Vista 3 to 4 only to find Vista 4 was junkware. Similarly, those leaving CE4 for CE6 were frustrated by the move. So, I would predict:

  1. Those on Classic 8 now will go to Blackboard 9 ASAP.
  2. Smaller colleges on CE 8 who through turnover no longer have the people burned by the CE4->CE6 migration will probably move to Blackboard 9 this summer prior to Fall.
  3. Smaller colleges on CE 8 who still remember will migrate after AP1 (maybe a year after Bb9 release).
  4. Larger colleges on CE or Vista 8 will move some time between AP1 and AP2.
  5. Consortia groups like GeorgiaVIEW, Utah State System, or Connecticut State University System will wait and see.

That last group doesn’t take change easily. They have the nimbleness of a Supertanker cargo ship.

I am still waiting for the tweets about Moodle and Sakai, the open source alternatives, to change from in general “X sucks, but at least its not Blackboard.” to “X is the best there is.” If “at least its not Blackboard” is the only thing going for the software, then people will stay where they are to see where things go. There needs to be compelling reasons to change.

Unfortunately the cries of the students and the faculty in the minority are not enough. Most people are happy enough. They can accomplish the important things. They get frustrated that IT took the system down, data center power issues, network issues, or a performance issue. None of which go away by picking FOSS.

reCAPTCHA and Chrome

by

Was using this RSVP form with Google Chrome and found the reCAPTCHA was telling me I repeatedly failed the Turing test. After the sixth time, I decided it might be my browser, so I tried it in Firefox which worked fine.

Curious, I went looking for a possible problem between reCAPTCHA and Chrome. According to a post there, the Transitional XHTML DOCTYPE is the cause. Changing that DOCTYPE to Strict ought to fix the issue. Given the audience, I doubt there is anyone else using Chrome to fill it. So fixing it probably isn’t worth it to them.

Interesting. I’ll have to look into issues with Chrome and the XHTML Transitional DOCTYPE.

Technorati : , reCAPTCHA,
Del.icio.us : , ,
Flickr : , ,

Thankful

by
  1. Family, especially gaining a new member in a few weeks
  2. My dart team members and their significant others
  3. Friends
  4. Having a job, especially my team at work
  5. No health issues this year
  6. My cameras and accessories
  7. Car
  8. Google Reader
  9. Flickr video

Technorati : ,
Del.icio.us : ,
Flickr : ,

Open Response To Bb ACSS

by

17. What is the single most important thing Blackboard can do to create a better client experience for your institution?

Provide successful workarounds or bug fixes to the identified issues in a timely manner. A timely manner means within 5 days to the user and 180 days to me. By the end of 5 days, the affected users have given up on ever getting a solution. We know we have lost that user ever giving us the benefit of the doubt about our service again. We only keep the ticket open in hopes of preventing the same issue from happening to another user and losing them as well.

All you other Blackboard customers out there. What did you put here? Or any of the other freeform answers. If you didn’t get to do the survey, then what would you have liked to put there?