Blackboard implemented a ranking system to determine the priority of support tickets. This effort uses criteria like the age and recency of updates to ensure the attention of Technical Support Managers. Certainly this initiative is due to continuing customer complaints about languishing tickets. Last spring we saw a similar push to fix support. We have… Continue reading Ticket Inbox Zero
One of the reasons my photos sets are more full of flowers than buildings is people don’t call the FBI over pictures of flowers. While it is perfectly legal to take pictures of buildings from public spaces, it makes “victims” nervous. No one cares about flowers. I can take all the pictures I want without… Continue reading FBI Investigates Legal Activity Also
A ticket our Blackboard technical support manager marked as really urgent was picked up by another technical support person who left a note about calling me. Except, the familiar phone number called wasn’t my office number or even my cell number. Nope, it is the office number at my previous job. Yup. I have not… Continue reading Wrong Number
Because of racial profiling, I get false positive screened for extra security screening in airports. So, I need to look more African American. Some suggestions so far: Grow out my hair and wear it in an afro / dreadlocks / cornrows. Clothing improvements: baggy jeans, Jordans, tall teeshirt or sports jersey, one stud earing, chain,… Continue reading Not Black Enough
Index of posts: RE 2007: GeorgiaVIEW Meeting (Pre-Conference) RE 2007: Birds of Feather: GeorgiaVIEW Vista RE 2007: Top Ten Disruptive Trends RE 2007: Birds of a Feather: Luminis RE 2007: Administering Sakai RE 2007: GeorgiaVIEW Vista File and Content Sharing RE 2007: USG Digital Content Repositories: Resources to Share After this point, I got wrapped… Continue reading Rock Eagle Wrap-Up
You’d think a city would make life hell on venue owners and fine advertisers for making them spend thousands of employee man hours cleaning up advertisements pasted onto walls of buildings, benches, etc. Punishment is only effective with the subject notices and can tie back to the cause-effect relationship. Tracking down, fining, and hearing appeals… Continue reading Cancelled
The BBC article doesn’t say whether this is a UK only thing, but this is just scary. If it is a US phenomenon as well, then I wonder how many college students are being paid to go to school? On the one hand, the students are getting an education. On the other, the students will… Continue reading Criminal Scholarships
Jeff is thinking about project management, feature/bug tracking, all-in-one. Me too. Though for right now, I would rather just get ticket management over email under control.