Rants, Raves, and Rhetoric v4

Tag: blackboard

  • Blackboard Mobile Learn Support

    Last week about this time both Blackboard Mobile Learn and SafeAssign were experiencing an outage. Both were resolved by the afternoon. However, Support Bulletins, how I have come to expect to receive notifications about Blackboard issues came only for SafeAssign. I complained about this to my support representative by CC’ing him on an internal message.…

  • New Root CA

    One of our clients introduced a new LDAP server for authentication. Like a good partner, they implemented it in the test environment, found it did not work and alerted us to the problem. They also informed us the problem would be the new Thawte Root CA was not implemented on many operating systems and applications.…

  • Meeting With Blackboard Tomorrow

    What are the questions you would bring up to Ray?

  • Browser Checker Inconsistent With Bb Wiki

    The below text is from a ticket I opened with Blackboard this morning. I used this unix command to dump a list of all supported browsers from the browserchecker.xml. grep -A 1 ‘supported=”true”‘ serverconfs/browserchecker.xml | grep descript | awk -F\> ‘{print $2}’ | awk -F\< ‘{print $1}’ The list of supported browsers does not match…

  • Missing Shutdowns

    A Weblogic managed node for a development cluster failed to shutdown when our shutdown script requested. The last managed node to shutdown becomes the JMS node and triggers a rewrite of the config.xml. We have scripts in place to check for the config.xml changing and alert us. Since I am the on call this week,…

  • Verify Node Has War Update

    Last week I posted on how to verify the cookie domain on nodes not just looking in the Ear file on the admin node. That same concept has another cool use: Verifying which VSTs the nodes actually have. Typically one-off updates from Blackboard has us run the updateWebctEar to replace classes in the war file.…

  • Safeassign

    A couple thoughts about problems with Blackboard’s SafeAssign product. The product appears to be designed to be used by a single institution learning context from CE/Vista systems. We have an institution (InstA) which hosts collaborative programs. Faculty quite reasonably would like to use SafeAssign at InstA just like they do at their home institution (InstB). It appears…

  • Another Way to Verify Cookie Domain

    Just finished a Oracle WebLogic Server 11g: Administration Essentials class today. So there are lots of things floating about in my head I want try. (Thankfully we have lots of development clusters for me to break beyond repair. Kidding. Sorta.) One of the common support questions Blackboard asks for those of us CE/Vista clients running…