Organizational Breakdown

Had a conversation with a restaurant manager when he said he hates computers. His life has gone from 90% working with food to maybe 60%. Naturally he did not get into this kind of work to spend so much time dealing with computers.

GeorgiaVIEW Admin Retreat

At first I thought the issue was empowerment. A few decades ago, important people had assistants to do all their minutia. They did not write letters so much as quickly express what it should say, someone else wrote, and had it approved before going off to send it. Now, important people write an email themselves. Well, more so than they used to do. Technology has made minutia easier and changed assistant jobs into accomplishing more complex tasks.

As it turns out the issue was more organizational complexity. The manager’s accountant found a mistake and told him to talk to another department who sent him to third who sent him to a fourth. Each admitted the mistake should be fixed, but none could correct it.

Sound familiar? You might have encountered it dealing with customer support with a utility or government agency. The organization is so big and so complex individuals within it are not capable of knowing where to direct customers to have the problem solved. Only the most tenacious can force the difficult issues. When employees are empowered with autonomy to make decisions and solve problems, they make things move along and keep customers happy.

Still sad computers take the blame for people designing organizations.

TED Talk: 3 ways to (usefully) lose control of your brand

This talk reminds me of The Cluetrain Manifesto. Attempting to control the message, aka the brand, backfires. Employees doing good things builds the brand. It is especially the small things that count. Therefore, empowering employees to do good, altruistic things is really good for the brand. And those things may not even have to be part of the core business.

I am torn between official and unofficial directives not to assist our users in situations where I obviously can and wanting to feel like I am doing right by our users. It sucks to feel like I could be doing more. (So often I do, but superiors who rarely read this blog have no idea.) I just have to keep upholding our brand under the radar of the administration.

If the below video does not work, then try: Tim Leberecht: 3 ways to (usefully) lose control of your brand.

Gunfighters MC

Gunfighters MC
Gunfighters MC Georgia

Driving off from brunch downtown, I followed these three (well, five) for several miles. My motorcycle gang expertise being extremely limited, I used the power of Google to see just what notorious trouble these people have caused. Brawls? Drug dealing? Executions? Terrorism? Probably not Hell’s Angels league but there must be dozens of organizations from forking and the popularity of badassness.

Gunfighters MC appears to be:

Original Gunfighters MC World is a male only international retired and active law enforcement motor cycle club.

Oh.

It was definitely great weather for a bike ride.

In retrospect, yellow and blue do not really seem like the colors of someone seeking to intimidate.

P.S. The end scene of Ocean’s Thirteen where the beat up hotel rating guy wins a million dollars from Rusty’s playing the cheat code was filmed in front of the gate where my plane left Las Vegas from BbWorld in 2008. Maybe it is a sign I should go to BbWorld 2011 also in Las Vegas?

German school massacre

Get to work on a Saturday.

Gotta love firewalls. They block what ever they are configured to intercept… such as TTF files attached to emails.

Anyone getting 20 copies a day of the Klez worms? I base my popularity on how many viruses I get from people. Since some of the recent ones like Magistr, Sircam, and Klez all take emails or cached pages I get a lot from email addresses found on web sites.

For once the U.S. does not have the monopoly on kids killing other kids. I heard last night kids from a local school were not going because of a threat. Stuff like this makes me wonder why? I don’t blame kids for getting pissed… I got pissed plenty in school. Perhaps the numbers of so many pissed off students gets in the way of identifying the dangerous ones? Still… I don’t understand how kids cross that line to murder, especially massacres. BBC News | EUROPE | 18 die in German school massacre