Acknowledgement

Trying to get a price quote from a vendor. It has been two full weeks. The first week plus was confusion within their organization who should be working on it. See, back in April they reclassified our account, so we got a different representative, which is fine. But four months later, they should not be repeatedly trying to have the old one work on the quote. Only when the old one realized that we were not his client did it get shifted to the correct person.

However, three days since then I just realized that I have not seen anything from our representative that he is in indeed aware of the quote, confirming what is supposed to be in the quote, or providing the estimated time it should take to provide us a quote.

Hopefully, I am not a narcissist, but this lack of acknowledgment made me nervous the request had been overlooked. After yet another poke of the vendor, we did finally get a quote. Overall, it was two weeks, one hour, 28 minutes later after the initial request. I hate to nag, but I also hate to allow the request to be overlooked. The acknowledgment lets me know the fulfiller knows about it and it not being done is due to something else.