Access to Multiple Systems

For the term starting Jan 7, we have students who need to be directed to the new Vista system (v8). By standard practice, students also have access to the previous term a few weeks into the new term, let’s say Feb 23. So we’ll need to ensure some access to the old Vista system (v3).… Continue reading Access to Multiple Systems

Open Response To Bb ACSS

17. What is the single most important thing Blackboard can do to create a better client experience for your institution? Provide successful workarounds or bug fixes to the identified issues in a timely manner. A timely manner means within 5 days to the user and 180 days to me. By the end of 5 days,… Continue reading Open Response To Bb ACSS

Ask

I find it interesting how people take suggested workarounds for solving a problem as me loading on them additional responsibility. They wanted a solution in the form of a code fix from a vendor who no longer provides code fixes to this version (and takes up to a year to provide them in the current… Continue reading Ask

Granting a Student (Not All) Access

Problem: The “Restrict access after this date” function affects all students and auditors without individual exceptions. In reality, universities need to grant individual exceptions for Incomplete grades, grade challenges, or other special cases. Solution: A Section Instructor could select all the students except the one who needs access and Deny access to them. Then the… Continue reading Granting a Student (Not All) Access

Pointless

So I wanted to open a support ticket. However, in thinking about what I can ask for the company to do arrayed against what they are willing to offer for support, I realized… I am not going to get a resoultion for the ticket. It is functioning as designed. They are just going to tell… Continue reading Pointless

CE/Vista and Banner Integration

This is the second time I have worked on making Vista integration work with Banner. The first was 2005 in Vista 3.0.3 at Valdosta State. The production here at GeorgiaVIEW was set up by Harold, Jill, and Amy years ago and integrated into the install scripts or part of the cloned databases. So now I… Continue reading CE/Vista and Banner Integration

Better: Closed or Resolved

I just read: Clients are receiving responses to and closures of long-outstanding tickets. In the past quarter we’ve reduced the number of outstanding tickets by 15% (1500 tickets). We closed several tickets because it was decided no resolution was ever going to be provided after the ticket was open for 6 months without the tier… Continue reading Better: Closed or Resolved

Ticket Inbox Zero

Blackboard implemented a ranking system to determine the priority of support tickets. This effort uses criteria like the age and recency of updates to ensure the attention of Technical Support Managers. Certainly this initiative is due to continuing customer complaints about languishing tickets. Last spring we saw a similar push to fix support. We have… Continue reading Ticket Inbox Zero

WordPress Error: This file cannot be used on its own.

In posting a comment to a friend’s WordPress blog, it came up with the error: Error: This file cannot be used on its own. I was responding to a comment, so I doubted that he broke his blog between making a comment and my response. So I went looking though my own install. Essentially, at… Continue reading WordPress Error: This file cannot be used on its own.

Study Groups Violate Academic Integrity?

Maybe I need to add a “What were they thinking?” category? A student created a Facebook group for chemistry students to ask peers for help. As these students already collaborate face-to-face in a study room and use official tutoring services, this was just replicating this online. The students claim to just be helping each other.… Continue reading Study Groups Violate Academic Integrity?