I know the stores track my purchases. They have tons of data on each of us. Their apps and rewards cards are precisely for knowing who I am and tracking me.
The other day, my girlfriend asked me to buy something using her rewards card to push it over the $1 she was short to get the reward for that month . (It is one of those you have to cross the threshold within the month or you lose the points.) There was a small temptation to mess with that data by buying something she’d never normally get. Instead, I bought something she would normally buy. I also paid in cash to keep my card number from being associated with her.
I just feel these companies with apps could be doing things to enable me to spend more in their stores.
- Their profile knows my purchasing frequency. They should be able to predict fairly well when my next purchase ought to happen. For items that happen monthly or less frequent, they could send me an email or app notification reminder. This value-add to the service would earn my loyalty in buying from them for helping me remember.
- Of course, if they get it routinely wrong and alert me after I’ve already bought it from them, then I will be so offended that I would look for alternatives.
- Their profile knows how much I am willing to pay for specific items. They should be able to predict for which items I am willing pay full versus only sale prices. Then notify me when the items I buy for sale prices are available at close to the cost I am willing to pay.
- Naturally, if they want to keep quiet when the item is significantly lower than what I am willing to pay, then I abstractly understand. That means in the moment of figuring it out, I would be hurt but as long as it is just a concept the decision makes sense.
- They could also offer to let me set a price threshold for alerts when the item is offered for less than that amount. That would be useful pricing data for them.