Blackboard implemented a ranking system to determine the priority of support tickets. This effort uses criteria like the age and recency of updates to ensure the attention of Technical Support Managers. Certainly this initiative is due to continuing customer complaints about languishing tickets. Last spring we saw a similar push to fix support. We have…
Be more secure! Upgrade today. Want better functionality? Upgrade today. Save a developer! Upgrade today. The save a developer thing is the impetus for this post. The upgrade today mantra annoys me. Software rarely spends enough time in alpha and beta cycles to to identify all the issues. People have been so burned by using…
Are any of you readers out there familiar with Usablenet Mobile for Education, specifically with Blackboard/WebCT Vista? We have questions… How well it navigates with Vista’s frames and wide variety of views. How well it handles the sessions. The University of Florida has a good look at how Usablenet LIFT works and mentions Vista in…
In posting a comment to a friend’s WordPress blog, it came up with the error: Error: This file cannot be used on its own. I was responding to a comment, so I doubted that he broke his blog between making a comment and my response. So I went looking though my own install. Essentially, at…
Our Systems folks upgraded the code running Stats web site they let us use. This morning, was the first time I looked at it since the upgrade. Naturally, it was not working for me. Figuring it was my Mozilla Firefox’s fault, I tried the same web page in Flock. (Firefox with some other apps but…
So far I have either been oblivious or lucky. Some people like my pictures which could mean they are downloading them and even representing them as their own. No amount of HTML or JavaScript technology can prevent this. Even watermarks have questionable efficacy as people get better. Google’s Picasa is my current image editor. With…
When I first started in IT at Valdosta State, my boss had The AWK Programming Language. My initial dabbling with awk was based on the guidance of this book. I am impressed Amazon has the book in stock. I am impressed the sale price is over $70 (3 pages / $1 while typical is >10…
News of the USPTO reexamination results of the Blackboard ‘0138 patent hit Slashdot yesterday. Naturally, both Desire2Learn and Blackboard are cautiously claiming victory. Certainly, as this is a draft and not the final decision, the next 60 days could result in significant changes to this preliminary decision. We will just have to wait and see.…