Sometimes I feel preachy when advising people to carbon-copy (CC) emails. Lots of good email etiquette advises to avoid using “reply all” with emails. I think the matter is a bit more nuanced. Thinking of the perspective of a small team…
- The more eyes that see discussions about work decision history, rationale, and possibility the better. Also, anything I write is my perspective which other coworkersÂ might disagree with or challenge. Including the group allows everyone to be on the same page and have the information necessary to do so. Unless the email is of a personal nature, any email about a projectÂ should include the group.
- I may be tied up with other things or even gone. Including the whole team makes them aware of what is going on such that one doesÂ not need to track down as many messages to bring othersÂ up to speed. They will have a general idea of what is going on and enough to get quickly up to speed.
- SupervisorsÂ see what employeesÂ are working on, what help theyÂ may need, or directions theyÂ are pursuing.
- Keeping conversationsÂ inÂ one-on-one conversations can lead to situations where one unexpectedly goes too far down an unwanted pathÂ when other couldÂ have advised on a better one.Â Those outside the groupÂ like to email a specific individualÂ directly about things. That individualÂ CC’ing the group in replies ensured othersÂ are aware of what is asked or wanted.
Admittedly I do often brazenly initiate one-on-one side conversations from group ones. “My hypocrisy knows no bounds.” – Doc Holliday, Tombstone.