Saw a tweet about and interesting piece in ABC News AustraliaÂ Digital disruption: How science and the human touch can help employees resist the march of the machines. Basically, many jobs are going away due to automation. W.I.R.E.D. has a similar story:Â Robots Will Steal Our Jobs, But Theyâ€™ll Give Us New Ones.
One of the long struggles I have ever pushed in my career is automation of machines. My approach falls along the line of: if it is going to be done more than once or will take a really long time by hand, then it needs to be automated. This is hard to do. The temptation is to do it by hand once, see how it went, then write a script which does it for the next time. The trouble being that if this is done between having completed the first one and the second, then there is little incentive. Best is to make the automation part of doing it the first time, the second time can include any remediation necessary to make it more perfect.
All this automation makes us more effective employees. My team of three managed hundreds of web servers and dozens of database servers for ten sites. Without automation that would have been a nightmare. The replacement product was more difficult to automate so with fewer servers weÂ needed more people. Yet the drive to better automation is making lives easier. (Technically I left that program about a year ago when my replacement was hired and took over my spot in the on-call rotation.)
A fear I hear about automation is that people will lose their jobs. It reminds me globalization and manufacturing moving overseas to China. Highly repetitive, mindnumbing jobs were the most at risk and as those work forces got better, what was at risk moved up the complexity ladder.
The fear of both globalization and automation led to books like A Whole New Mind. The idea is that if your job is highly repetitive or analytical, then it is at risk to these forces. Becoming the person who designs, describes, coordinates, or finds meaning in stuff (aka “right brain” activities) is the way to survive the coming storm. This book very influenced how I started thinking about my work.
Back in 2003, I automated everything I could because I was overwhelmed with work and littleÂ resources beyondÂ great computers and my own skill to make it better. My supervisees focused on meeting with the clients to talk about the web site they wanted and build that. I wrote code to report about or fix problems to prevent people needing to call or email about problems.
Where I wish we would head is more likeÂ You Really Donâ€™t Need To Work So Much. I meant to send this to my boss (maybe he’s reading this blog)? All our efficiencies should mean we have less to do not more, so why do we work so hard?
The past fifty years have seen massive gains in productivity, the invention of countless labor-saving devices, and the mass entry of women into the formal workforce. If we assume that there is, to a certain degree, a fixed amount of work necessary for society to function, how can we at once be more productive, have more workers, and yet still be working more hours? Something else must be going on.
From my experience, the to-do list gets ever larger. Not because there is more to do, but because more is possible. I’d just rather spend more of my time on solving hard problems than easy repetitive tasks.
P.S. This post really only exists because I loved the phrase “March of the Machines” enough I wanted it as a title for something on this blog.