Weekly Round Up Mar 16, 2012

  • The Value in Wowing Your Customers – ‘What distinguishes Chick-fil-A and Rackspace is that both companies have created what might be called a “Golden Rule” culture. Employees treat customers as they would like to be treated if they were in the customers’ shoes.’
    • I do have to admit, companies who treat me personally well earn my loyalty. If I am treated as just another faceless customer, then I tend to get bored and treat them as just another faceless company.
  • I Didn’t Tell Facebook I’m Engaged, So Why Is It Asking About My Fiancé?
    • An interesting look at what analytics can get those who have the data.

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