Microsoft Outlook 2007 Wishlist

From 2001 to 2006, Microsoft Outlook was the email client I used for work (and on my home computer to access work stuff). Back then, Exchange was not available, so a number of the features were more hacks than reality. However, it worked pretty well.

When I changed jobs, Netscape and Thunderbird were the pre-installed clients. I opted for Thunderbird. It worked pretty well for me. Calendaring was in MeetingMaker. Everything worked pretty well.

Recently work shifted to Exchange, so going back to Outlook made sense. Maybe because I have so much experience, the transition was not as bad as it might have been. Still… These are gotchas which have annoyed me lately:

  1. Editable subject usability: The emails from our client issue tracking system put the description where its hidden. I was really pissed that I could not edit the subject until I figured out unlike most software which changes the shading to show it is now editable, Outlook just lets me edit at any time. Also, editing the subject after it is used by something else like a task results in the change in the email but not the task. (The main reason I want to change them is so it appears correctly in the task list. ) Copying to a second email results in the same problem. Apparently I have to either create a new task and copy-n-paste the subject I want or forward the email to myself.
  2. Spacebar moves to next message instead of next new message: I really like the Thunderbird method of skipping to the next unread message when I hit the spacebar at the end of the current message. It even will find the next unread message in another folder. Outlook just advances to the next message.
  3. Boolean is more than OR: I had this fantastic Thunderbird filter which looked for user@ AND domain.tld. Outlook only honors OR. We have 15 admin nodes and databases which send up reports. Alerts and tickets come from a different source and unaffected by this.
  4. Search ignores special characters: I thought in the past I had sent email to abc-defghi@domain.tld. However, the message bounced, so I searched my email for part of the address “abc-defghi” as its not in the address book. I got results which match “abc” not “abc-defghi”. So it ignored the hyphen and everything after. FAIL!
  5. Send email as plain text or paste a plain text: Yes, I know lots of people have HTML capable clients. I hate Outlook puts my replies in a sickly blue font. When I copy and paste from the elsewhere in the message, it changes the font. So then I have to go and do formatting to have a presentable email. I just want to type and send. I don’t care about fonts, colors, etc. If I did, then I would create a web page. … (Added 2009-JUN-03)

That’s it for now.

Search

Information is only valuable when found. It is great someone took notes during the conference call, but four months later, when I do not recall the date of the meeting or who sent the notes, I’ll rely on my computer searching for it.

Thunderbird returns pretty quickly when it searches subjects only. So I will start there. I will try a few terms. Probably it will yield a few results without what I seek or too many results to browse through because people rarely use descriptive subjects.

Next, I will turn to searching the bodies of emails. As long as the notes were taken by someone technical, they will be text in the body of the email. So I will find them easily. Non-technical folks send the notes inside Word or Excel documents. So I won’t find the notes.

Not finding information because notes are inside attachments has burned me lately, so I have taken to copying out the text and sending it to myself as regular text.