Nothing We Can Do?

A statement by a faculty member to the effect of, “There isn’t anything our IT people can do to resolve this problem. The web application is overloaded,” puts the people running the application on the defensive. The problem turned out to be resolved with changes to the local browser environment (remove all the installs of Java and replace with a single known good version). In other words, it wasn’t only because the web application was overloaded and could have been resolved by their IT people consulting the knowledge base intended to provide the information to resolve exactly this kind of stuff.

The last situation we want to have is an overloaded server before we even hit the heavy usage period.

What the Heck Is a Hot Fix?

At the BbWorld Developers’ Conference (Thursday afternoon and Friday morning after BbWorld), there was a session by John Fontaine called What the Heck is a Hotfix? (PPT,audio recording). I’d been meaning to go look for this at the Bb Connections web site where the conference presentations were uploaded. However, I found this through a Bb knowledge base link to eduGarage which apparently is the new home of the Blackboard Developers Network.

  • Ad Hoc Patch – fixes a single issue
  • Hot Fix – Multiple usually related code changes (5-6 issues)
  • Service Pack – Many code changes (50-60 issues)
  • New Release (either Application Pack or new version number)- New features and Large scale code changes