I work to integrate systems. So, when I learn about things, I guess my mind drifts into how would we use it. And then into how would tie together this with other things we have to make them better.
Last week news dropped about Microsoft (MSFT) buying LinkedIn (LNKD). The big deal people seem to be making of it is the Customer Relationship Manager (CRM) potential for Microsoft. Imagine in Outlook having a guide about whomever you are emailing. LinkedIn potentially could supply the data.
So Friday I also took a PeopleMap System communication training. (Leader-Task) The idea is that people have innate preferences for how they process information. Understanding their preferences and tailoring your communication to key off them will make one more effective working with them.
I guess the MSFT-LNKD deal was still on my brain because it seemed like what we really needed was a PeopleMap plug-in to Outlook which would remind us the type of the individuals we are emailing. My vision was since everyone was providing management with our types, that information would be populated into the directory service. Then a plug-in would use the email address of the recipient(s) to display that person’s type and perhaps advice on how to communicate with that type. No more wracking one’s brain for what is their type and how to deal with them.
Of course, I used Google to look to see if this already existed. It pointed me to PeopleMaps which is a service for exploring one’s social network to find connections to sales targets and get an introduction and avoid cold calls. Microsoft’s Social Connector would pull photos from Facebook for contacts.