Blackboard implemented a ranking system to determine the priority of support tickets. This effort uses criteria like the age and recency of updates to ensure the attention of Technical Support Managers. Certainly this initiative is due to continuing customer complaints about languishing tickets. Last spring we saw a similar push to fix support. We have…
Older siblings are shaped by parents into perfectionists to set an example for the younger siblings. They are less likely to do bad things and more likely to turn out better than the younger siblings. What it also says to me is it is effective on the older siblings. If the parents maintained the same…
Don’t Take My Picture!, originally uploaded by Ezra F. Misty exerting herself. No, not really… Mom has Misty trained to “beg”. This is just a scary perspective of the begging.
The point of this is not directed towards anything or anyone specific other than myself. While I do use the example of IT, it is purely a generic metaphor. Probably I have spent too much time in IT and not enough diversifying my experience. With infinite time, manpower, or money, then we could pull off…
On NPR this morning was a puff piece about how busy was one of the presidential candidates. Who it was does not really matter. All presidential candidates do similiar. Three plane flights and driving hundreds of miles a day is described as them doing public good. But is it? For every candidate for president, the…
Book One of the Legacy of the Force series will be offered for free in electronic form starting tomorrow at 9am through the release of the last book on May 13th (two weeks). Star Wars novels fell into a distant third place to compared to my consumption of Forgotten Realms and Dragonlance novels. The Pern…
Be more secure! Upgrade today. Want better functionality? Upgrade today. Save a developer! Upgrade today. The save a developer thing is the impetus for this post. The upgrade today mantra annoys me. Software rarely spends enough time in alpha and beta cycles to to identify all the issues. People have been so burned by using…