The incident management system has a nice feature where when changes happen on a ticket, it puts something in a notification pull down where I can easily go to see what’s new. My only problem is the listing basically says “Follow Update – CMP-INC1…” for everything. There’s no way to tell what it’s an update about unless I click on it. So, I have to click on all of them, which is usually a dozen at a time just to see what they are. And, the way the vendor coded it, there’s no way to open them in tabs. So, I have to click on the first one, review, open the list, click on the next one, repeat, until I’ve reviewed them all. Thankfully, as I click on them they color changes, so I can tell which I’ve already seen.

It feels like a lot to go through them. It feels inefficient to not be able to tell which incident I am checking before I click. And, the design makes me have to check them the most inefficient way possible.