Sometimes people characterize made-up statements as hallucinations. I think that\u2019s giving a little too much humanity to a robot, but if you would be comfortable with a teller just fully making something up to a member of the public, that tells you what you\u2019d be comfortable with your technology doing.<\/p>\nErie Meyer<\/strong>, For banking customers, AI chatbots may have trust issues<\/a><\/cite><\/blockquote>\n\n\n\n Chatbots make mistakes. Humans also make mistakes. But humans hold computers to a higher standard.<\/p>\n\n\n\n My occasional frustration with bank employees is they make mistakes. Like all employees. Because to err is human. Being a technologist, my days are spent working on computer systems making mistakes. <\/p>\n\n\n\n People distrust self-driving cars but ride with a human barely holding on to their license due to getting caught recklessly driving. How? They can look into a human’s eyes and judge them as trustworthy or not. It’s not based on historical data or facts as much as a feel.<\/p>\n\n\n\n I don’t expect technology to be perfect, but in many ways it can be better than a human. And often my days are spent trying to get humans to let go of things they are doing a good enough job where technology could do as good a job or even better.<\/p>\n\n\n\n The real hallucinations are human judgement.<\/p>\n","protected":false},"excerpt":{"rendered":" Listened to a Marketplace Tech episode about AI backed banking chatbots. A line caught my attention.: Sometimes people characterize made-up statements as hallucinations. I think that\u2019s giving a little too much humanity to a robot, but if you would be comfortable with a teller just fully making something up to a member of the public, […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"activitypub_content_warning":"","activitypub_content_visibility":"","activitypub_max_image_attachments":4,"activitypub_interaction_policy_quote":"anyone","activitypub_status":"","footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[3009],"tags":[2673,3649,3650,3652,3648,3651,1752],"class_list":["post-9801","post","type-post","status-publish","format-standard","hentry","category-artificial-intelligence","tag-artificial-intelligence","tag-chatbot","tag-err-is-human","tag-judgement","tag-marketplace-org","tag-self-driving-cars","tag-standards"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p1rUBW-2y5","jetpack-related-posts":[],"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/posts\/9801","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/comments?post=9801"}],"version-history":[{"count":0,"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/posts\/9801\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/media?parent=9801"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/categories?post=9801"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/tags?post=9801"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"\"](\"https:\/\/i0.wp.com\/live.staticflickr.com\/2405\/1768565437_e46e145f2b_c_d.jpg?resize=373%2C265&ssl=1\")
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