{"id":9771,"date":"2022-12-05T12:09:00","date_gmt":"2022-12-05T17:09:00","guid":{"rendered":"https:\/\/www.ezrasf.com\/wplog\/?p=9771"},"modified":"2022-12-05T10:15:35","modified_gmt":"2022-12-05T15:15:35","slug":"short-descriptions-matter","status":"publish","type":"post","link":"https:\/\/www.ezrasf.com\/wplog\/2022\/12\/05\/short-descriptions-matter\/","title":{"rendered":"Short descriptions matter"},"content":{"rendered":"\n

To me, the most important part of an email is the subject line. What it tells me factors into whether I read it immediately or get back to it later. Later might take months as I don’t really have the time to read my email. Same thing with tickets. Additionally, several times a week, someone will ask if anyone knows something about an issue and my email and tickets are my go-to for looking for more information about something months to years ago.<\/p>\n\n\n\n

\"people
Photo by Tima Miroshnichenko on Pexels.com<\/a><\/figcaption><\/figure>\n\n\n\n

I see a lot of really generic things that are meaningless to me. These are usually from a human composing an email or ticket. Something like “Error” or “Problem.”<\/p>\n\n\n\n

Formalized things usually have good subjects. Our consultant access renewal tickets have full name, email, expiration date. A++<\/p>\n\n\n\n

The hard part is concise but also descriptive. Informative but not so much detail it becomes overwhelming. But, honestly, when I am having to click through 30 items looking for a possible existing needle and having to read through things to tell if any are relevant is when I wish people were more descriptive.<\/p>\n","protected":false},"excerpt":{"rendered":"

To me, the most important part of an email is the subject line. What it tells me factors into whether I read it immediately or get back to it later. Later might take months as I don’t really have the time to read my email. Same thing with tickets. Additionally, several times a week, someone […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"activitypub_content_warning":"","activitypub_content_visibility":"","activitypub_max_image_attachments":4,"activitypub_interaction_policy_quote":"anyone","activitypub_status":"","footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[2015],"tags":[3644,73,262,3645,70,283],"class_list":["post-9771","post","type-post","status-publish","format-standard","hentry","category-email-interweb","tag-description","tag-email","tag-search","tag-subject","tag-ticket","tag-user-interface"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p1rUBW-2xB","jetpack-related-posts":[],"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/posts\/9771","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/comments?post=9771"}],"version-history":[{"count":0,"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/posts\/9771\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/media?parent=9771"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/categories?post=9771"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/tags?post=9771"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}