The incident management system has a nice feature where when changes happen on a ticket, it puts something in a notification pull down where I can easily go to see what’s new. My only problem is the listing basically says “Follow Update – CMP-INC1…” for everything. There’s no way to tell what it’s an update about unless I click on it. So, I have to click on all of them, which is usually a dozen at a time just to see what they are. And, the way the vendor coded it, there’s no way to open them in tabs. So, I have to click on the first one, review, open the list, click on the next one, repeat, until I’ve reviewed them all. Thankfully, as I click on them they color changes, so I can tell which I’ve already seen.<\/p>\n\n\n\n
It feels like a lot to go through them. It feels inefficient to not be able to tell which incident I am checking before I click. And, the design makes me have to check them the most inefficient way possible.<\/p>\n","protected":false},"excerpt":{"rendered":"
The incident management system has a nice feature where when changes happen on a ticket, it puts something in a notification pull down where I can easily go to see what’s new. My only problem is the listing basically says “Follow Update – CMP-INC1…” for everything. There’s no way to tell what it’s an update […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"activitypub_content_warning":"","activitypub_content_visibility":"","activitypub_max_image_attachments":4,"activitypub_interaction_policy_quote":"anyone","activitypub_status":"federated","footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[269],"tags":[3830,70,3831,283],"class_list":["post-42121","post","type-post","status-publish","format-standard","hentry","category-usability-accessibility","tag-clicking","tag-ticket","tag-tshtrtm","tag-user-interface"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p1rUBW-aXn","jetpack-related-posts":[],"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/posts\/42121","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/comments?post=42121"}],"version-history":[{"count":0,"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/posts\/42121\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/media?parent=42121"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/categories?post=42121"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ezrasf.com\/wplog\/wp-json\/wp\/v2\/tags?post=42121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}