The format is a form I enjoy: A collection of emails, letters, and notes. They form the clues as to why Bernadette disappeared.
Microsoft corporate culture and its effect on Seattle prominently features in the story. Work recently gave us little glass awards for a project. The cubes for patents would be so much cooler.
Overall, I enjoyed the story. A few people looked at me weird for laughing out loud at a few parts. (I tend to read out in public.)