The CE/Vista error “Unable to locate the page you requested” is supposed to be a more user friendly error than the HTTP 404 Page Not Found. Okay, sure between the two, more users would understand the CE/Vista one than the generic HTTP one. The only suggestion for dealing with these is to contact the server administrator via a mailto link.
Say what? We had over 22,000 active sections last term? We have 40 institutions and dozens of professional designers and thousands of faculty designing their own classes. Cryptic emails about being frustrated with Vista means I have to contact the sender, find out what institution, class, problem happened and send that to an institution person who has to figure out which designer to direct it. I’m too far removed to be useful for these requests.
Solutions:
- CE/Vista ought to keep a broken link report. It would record to a log in the Designer Tools reporting which addresses resulted in errors and a list of the referrers, how many times requests came from each referrer. This gives designers something they can use to address the problems. Maybe give the designers the ability to reset the log on a page when they think they have fixed it. Give them an icon in the class list to see when there are unhandled cases.
- Assuming the above is too hard, this mailto link should be a form recording the learning context involved, referring page, browser, user, and file which failed the request. The message could go to the mail tool for the designers.