WebCT used a suggestion form to collect product improvement ideas from the various users (instructors, instructional technologists, administrators, etc.). I’m not sure if the switch to opening enhancement request support tickets under Blackboard was something new to improve the support model overall or just a change for former WebCT customers as support integrated. Interestingly, Blackboard recently returned to the suggestion form.
So… Send in your feature requests. I am too busy working on getting the bugs fixed to work on new features.