Month: May 2008
-
Nicole Has Freedom Now
Nicole Has Freedom Now, originally uploaded by Ezra F. Best of the walking photographs I managed to get at 190mm. Nicole’s graduation means she needs a job. Do you have something for her? Bachelor’s in Criminal Justice, 3 years IT helpdesk experience, and 1 year web design experience. 🙂
-
Shoghi Effendi Internet Quote
Many Baha’is hold this quote predicts the creation of the Internet. A mechanism of world inter-communication will be devised, embracing the whole planet, freed from national hindrances and restrictions, and functioning with marvelous swiftness and perfect regularity. — Shoghi Effendi, The World Order of Baha’u’llah, p. 203 Perhaps what we know as the Internet is…
-
Better: Closed or Resolved
I just read: Clients are receiving responses to and closures of long-outstanding tickets. In the past quarter we’ve reduced the number of outstanding tickets by 15% (1500 tickets). We closed several tickets because it was decided no resolution was ever going to be provided after the ticket was open for 6 months without the tier…
-
Being Judgemental
Mom sent me The Edison Gene: ADHD and the Gift of the Hunter Child for my birthday a while back. This is the latest book I have been reading while eating. So last night, I put Chelsea on the spot by asking her, “Which would you rather be judged by: what you do or who…
-
Ticket Inbox Zero
Blackboard implemented a ranking system to determine the priority of support tickets. This effort uses criteria like the age and recency of updates to ensure the attention of Technical Support Managers. Certainly this initiative is due to continuing customer complaints about languishing tickets. Last spring we saw a similar push to fix support. We have…
-
The plight of the older sibling
Older siblings are shaped by parents into perfectionists to set an example for the younger siblings. They are less likely to do bad things and more likely to turn out better than the younger siblings. What it also says to me is it is effective on the older siblings. If the parents maintained the same…
-
Don’t Take My Picture!
Don’t Take My Picture!, originally uploaded by Ezra F. Misty exerting herself. No, not really… Mom has Misty trained to “beg”. This is just a scary perspective of the begging.
-
Saying No
The point of this is not directed towards anything or anyone specific other than myself. While I do use the example of IT, it is purely a generic metaphor. Probably I have spent too much time in IT and not enough diversifying my experience. With infinite time, manpower, or money, then we could pull off…