Recent Comments
- Booya: The trouble with the rat race is that even if you win, you’re still a rat.
- John A Arkansawyer: Really? Then I’ll hopefully share my latest snappy line with you: Subterranean Footwear Blues: The pumps don’t work...
- ez: Keep the quips coming. I’d rather read something startling than cognitively bland. Most hypochondriacs are just sympathetic amateur...
- John A Arkansawyer: No, you got it in one and I fully agree with you. I was trying to be smart and only got halfway there. I was playing on the...
- ez: So you are saying customers would rather the ticket be closed than resolved?
- John A Arkansawyer: Um, I meant to add that I’ll take the negative in that debate.
- John A Arkansawyer: Resolved: Closed is better.
- ez: I’m glad you get it. Closing tickets makes the management happy. Resolving issues is what makes the customers happy.
- John A Arkansawyer: When I was the lead for a remote problem resolution team, one of our better people had statistics which were much better than...
- Belinda: Good, better, best… Never let it rest. Until your good is your better and your better is your best.
-
Author
Ezra Freelove
Learning Management System (LMS) DBA, amateur photographer, amateur epistemologistDisclaimer
Any views expressed in this blog are my own. My employer(s), coworkers, and associates naturally hold their own views. Feel free to seek their opinions for a more complete picture.
-
Subscriptions
Flickr
