IT Hierarchy of Needs

Abraham Maslow proposed a theory in A Theory of Human MotivationPsychological Review, motivation works to fulfill baser needs before addressing loftier needs. In a discussion the other day, I mentioned we have to have a rock solid infrastructure and stability of services to the point they are a utility and no users think about them causing them problems before we can focus well on innovation.

It occurred today maybe this would be an information technology equivalent to Maslow’s Hierarchy of Needs. The IT Value Hierarchy proposes something that looks like what I was thinking.

    • Paradigm Shift at the top
    • Competitive Differentiation
    • Integrated Information
    • Security and Stability
    • Infrastructure at the base

Once the infrastructure issues are solved such that the foundation is solid, then organizational focus can turn to security and stability. Without a solid infrastructure, security and stability are undermined. People fight fires that distract them from what they should be doing. The investments in equipment and time should be prioritized to ensure these.  The message from leadership should recognize the infrastructure foundation as more of a priority to get right than innovation at the time. Signalling the paradigm shift is most important means we should neglect the foundation. Not that we really can neglect the foundation, it just becomes a constant barrage of emergencies such that the paradigm shift becomes painful.

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