Ezra S. Freelove 

3/2006 – Present as System Support Specialist III - Technical Services - Office of Instructional and Information Technology, Athens, GA 30606. Beverly Norwood

• Developed scripts to automate IMS and ICGORLDI data into a Blackboard Learning System Vista Enterprise License 3 Learning Management System. Includes XML for creating and enrolling administrative accounts.
• Developed Oracle SQL queries and log analyses to report on academic or performance forensics. Includes confirming cheating, role abuse, and slow functions.
• Installed Oracle 9i and 10g, Vista 3 and 8, and various Powerlinks (MyMathLab, Wimba Voice Tools / Classroom, and custom Powerlinks).
• Managed technical support tickets with vendor. Established new procedures to smooth implementation into production.
• Planned architecture for ten production and five development Vista 8 environments. Administered four production and up to four development Vista 3 environments. User base is > 180,000 users, 32 institutions and 9 projects, and > 30,000 classes.
• Developed a load testing plan for Sungard Banner hosting. Load tested to identify configuration tweaks to ensure environments would perform within expectations with Openload. Evaluated HP LoadRunner for purchase to do load testing. Installed and provided support to on-site consultant using LoadRunner for PeopleSoft load testing.

7/2004 – 3/2006 as System Support Specialist III, 7/2002 – 6/2004 Computer Support Specialist III, 7/2000 – 7/2002 Computer Support Specialist II, 9/1999 – 6/2000 Computer Support Specialist II, 1/1999 - 8/1999 Cooperative Education Student - Enterprise Infrastructure Services - Information Technology - Valdosta State University, Valdosta, GA 31698. Ike Barton

• Administered and oversaw maintenance of main and department web sites (see my portfolio).
• Supervised 3 student workers who maintain department web sites, provide one-on-one training, and fix problems with web sites.
• Provided support to employees responsible for departmental web sites.
• Administered main university web server and supporting web-based services including WebCT Vista 3 learning management system and Luminis III.3 web portal with over 25,000 users each.
• Started as a Cooperative Education student. Hired as Temporary Staff. Hired as Permanent Staff, then promoted and reclassified.

• Directly created, redesigned, or maintained 41 distinct web areas for VSU web presence.
• Created small online web applications to support directions university wished to move.
• Taught ~300 staff, faculty, or students to create web pages in Microsoft FrontPage, Netscape Composer, Adobe GoLive, or Dreamweaver.
• Designed 6 mock-ups for past web site redesigns (one available in portfolio).
• Designed (or participated in design) of over 30 online surveys.
• Converted Course Catalog to HTML (later would change to PDF).
• Automated most server administration tasks with shell and Perl scripts.
• Initiated 2 conversions of all university pages (50,000+) to a consistent look and feel.
• Implemented customized reports for broken links and web site stats for each web site.
• Implemented security measures to form processor scripts to prevent abuse by spammers.
• Organized and implemented conversion of 250+ WebCT courses to WebCT Vista sections.
• Taught ~140 faculty to use WebCT or WebCT Vista.
• Programmed components of a system to provide email accounts to every student.
• Assisted with Luminis III implementation.
• Assisted with Luminis III and SCT Banner integration.
• Integrated WebCT Vista with Luminis and Banner.
• Written ~100 frequently asked question entries and ~40 step-by-step guides.

ASP (2003)
Bash Shell Scripting (Current)
C Shell Scripting
CSS

1999 May – BA, Psychology, Valdosta State University, Valdosta, GA

Certified WebCT Vista Institutional Administrator - WebCT, Inc and University System of GA

• HTML - elementK (Computer Based Training)
• Luminis Data Integration - Sungard SCT
• Usability - elementK (Computer Based Training)
• Web Design - elementK (Computer Based Training)
• WebCT SDK - WebCT, Inc
• WebCT Vista Administration - WebCT, Inc